Verizon - Indifferent Customer Service
Cell Phone Replacement - Complaint
OKLAHOMA CITY, OKLAHOMA -- A few weeks ago I dropped my cell phone and it broke. My service is with Verizon and has been for several years. We have four users on the plan. My phone was very simple, nothing fancy because I am not a hugh cell phone user, mostly for needing to contact family or friend if I am not at home. We are currently on a month to month basis and do not want to renew for a two year period because they no longer offer the plan we had.
I went to Wall-Mart and purchased a phone for $85.00 that was a pay as you go Verizon. I took it to a Verizon store and asked that they activate it to my number. Guess what!! they would not do that. I could purchase a phone at at their store or their pre-owed web-site. Well, unless you sign up for a new two year contract, the price on the pre-owned is ridiculous. I could also use the pay as you go for six months and then they would activate it on my account. If you will do it after six months, why not to begin with and I am sure after six months they probably have some kind of ridiculous fee.
I called their customer service 800 number and got someone that sounded as if they were reading from a script. At first I could hear him well and then for some reason the sound was lost and I had to strain to hear every word. When I told him this, he asked if I was holding the phone to my ear. Customer Service, I think not and there is not a corporate address or corporate phone number to go to a higher level.