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USPS Employees unaware of IMM or USPS.com allows

Complaint
Review by jcgg on 2012-03-12
Rating: StarStarEmpty StarEmpty StarEmpty Star
CALIFORNIA -- Postal employees will not accept boxes that are eligible for international flat rate delivery. Such as large video box code: 01096L.

BUT wait!!!! I showed them the IMM (International Mail Manual) exhibit: 232.2b very clearly states that is eligible AND USPS.com click & ship lists such box as FLAT RATE international and allows you to print the shipping label. STILL with all this evidence I talked to at least 7 postal employees and 2 supervisors and to the Santa Ana, CA service center and they had NO CLUE of what I was talking about!!!
Comments:
Posted by trmn8r on 2012-03-12:
What specifically did they say when you pointed them to 232.2b? That it did not apply? While they may not have known what you were talking about, they have the responsibility to address whether or not their own regulation applies.

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