Charter Cable - Nothing Has Worked Right
Internet and Cable - Complaint
COLUMBIA, TENNESSEE -- I had Charter Internet and cable service installed one week ago, Monday March 5th. The technician had gotten my daughter's laptop connected, and told me the password to connect mine. I couldn't get my computer connected so I called customer service and the lady couldn't get me connected and also lost my daughters connection. The tech had to come back out that same night. Then when I went to watch television on my digital cable box, I found that I was only getting 4 local channels. So I spent another night talking with Charter to fix the problem. Then when I went to use my DVR, it would not record. All 4 times I contacted Charter they would just ask if my DVR was full... they couldn't grasp the concept that it has not recorded anything at all... it is completely empty. They offered to send out another tech after I threatened to cancel the service, but I was told they don't work after 5 when they came back after 5 last week. I have never in my life seen such shoddy work by so called professionals. It should have been a standard installation... nothing special, just wireless Internet and a cable box. I am supposed to have a tech here tomorrow and if another issue comes up I will be looking into my other options. This is crazy! If I could give them 0 stars I would.