Sears - No Delivery - Terrible Call Center
WATCHUNG, NEW JERSEY -- 3/9 - Bought a gas dryer at my local Sears in Watchung NJ. Salesman said they would deliver Monday and call Sunday night between 6 and 9 with the delivery time window.
3/11 - I never got a call from Sears regarding the delivery so I called myself at 9:30 pm. The woman said it would be there between 8 and noon. I said that was no good since no one would be home. She said no problem, she would reschedule for Tuesday 3/13. I would get a call on Monday night between 6 and 9 with the time window.
3/12 - No call on Monday night so I called myself at 9:30 pm. The woman said it was on the truck but she had no time when it would be delivered. I should call back in the morning.
3/13 - Called today at 7:15 am. At first, the woman said it was on the truck but she had no idea what time it would be delivered. When I explained that I could not stay home all day waiting she put me on hold
and then got back on the line to say it wasn't on the truck and would not be delivired today. Its a good thing I asked her when or I would have stayed home all day for nothing. As it is I was late for work. We have scheduled again for tomorrow morning and I really want to believe it will come.
The call center is obviously in India and I simply cannot understand what they are saying. Between the accent and phone noise, its hard to hear them. Plus, there is so much backround talking that I had to
tell the woman to ask the others in the room to be quiet since I could not hear her.