Gateway Computers - NEVER BUY A GATEWAY!
FX6860 Desktop - Complaint
TEXAS -- My higher-end Gateway desktop computer had a defective media card reader (bent connector pins) right out of the box. After 6 days of e-mailing and over 2 hours on the phone with their so-called "support", Gateway tells me that 1) I need to pay shipping to Texas for my defective computer. 2) I will be completely without a computer for 2 weeks - even though I told them I need my computer every night to coordinate a charitable event. 3) I need to remove all files and software before shipping it. 4) There is a very high likelihood they will charge me $199 plus tax for the in-warranty repair because they are calling it physical damage. and 5) Their "customer care" (what an ironic name!) supervisors do not accept phone calls and will not speak to me. All of this for a component that should cost less than 10 bucks on a $1,000 computer! DO NOT BUY FROM GATEWAY / ACER!!!