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Greyhound - Service dogs
Complaint
Review by fishinkev1 on 2012-03-14
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I wanted to visit my daughter and was going to take the Greyhound but then found out that Greyhound is trying to play doctor and would not let me take my dog Skipper. They said that even tho I have a prescription from my doctor stating that Skipper is my emotional support service dog that they did not recognize that as a medical need. Now Greyhound does accpet service dogs, they just do not recognize emotional as a service dog. He is a small dog and would not have used up any extra space but that is beside the point. My doctor prescribed him to me and that should be enough. Please somehow get this taken care of if not for me for others in my situation. I was going to be gone for several weeks but cannot do it without my companion.
Comments:
Posted by Skye on 2012-03-14:
Since your doctor prescribed this dog for your emotional well being, why not just ask him for a letter, which is what Greyhound is requesting, in order for you to travel with Skipper.
They are not trying to keep Skipper and you apart, they just want proof he is considered a service dog, by your doctor.
It's not personal, it's business, and if they just want proper proof, in order to accomodate you.
They are not trying to keep Skipper and you apart, they just want proof he is considered a service dog, by your doctor.
It's not personal, it's business, and if they just want proper proof, in order to accomodate you.
Posted by raven2010 on 2012-03-14:
I thought the ADA laws prohibit companies from requesting proof----I am under the assumption if you tell them it is a service animal they must drop the issue.
Posted by jktshff1 on 2012-03-14:
Crystal can step in here. They are in violation of ADA laws
Posted by trmn8r on 2012-03-14:
I do not believe they are not in violation of a law - Karen checked into this for me.
I checked American Airlines. Service animal for passenger with disabilities: verbal statement suffices.
Service animal for emotional or psychiatric support: statement on letterhead of qualified mental health professional, etc etc required.
No less than 5 requirements, and ALL must be met.
I assume if AA does this, it applies to other forms of transportation as well.
I checked American Airlines. Service animal for passenger with disabilities: verbal statement suffices.
Service animal for emotional or psychiatric support: statement on letterhead of qualified mental health professional, etc etc required.
No less than 5 requirements, and ALL must be met.
I assume if AA does this, it applies to other forms of transportation as well.
Posted by jktshff1 on 2012-03-15:
Does the ADA apply to emotonial or psychiatric problems?
Posted by FoDaddy19 on 2012-03-15:
There's a difference between legitmate working service dogs, like a seeing eye dog for example, and an emotional support animal. The emotional support animal isn't afforded the same "rights" as a working service dog. ADA rules, IIRC do not apply to to emotional support animals.
Posted by Buddy01 on 2012-03-15:
trmn8r, ADA does not apply to AA. The ACAA applies.
Posted by *Brenda* on 2012-03-15:
CrazyRedHead that isn't your business. Animals are very therapeutic and you shouldn't judge.
Posted by trmn8r on 2012-03-15:
Here you go, from the ADA:
"Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA."
http://www.ada.gov/service_animals_2010.htm
It's pretty much common sense that people could easily abuse this if there weren't some documentation required. Look at the nitwits carrying dogs in carry-alls in food stores because Buffy can't stay at home alone.
Agree the whatever emotional need the OP has is none of anyone's business or pertinent.
"Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA."
http://www.ada.gov/service_animals_2010.htm
It's pretty much common sense that people could easily abuse this if there weren't some documentation required. Look at the nitwits carrying dogs in carry-alls in food stores because Buffy can't stay at home alone.
Agree the whatever emotional need the OP has is none of anyone's business or pertinent.
Posted by Starlord on 2012-03-15:
We recently received notice that the ADA had changed some things about service animals. Emotional support dogs are no longer listed as service dogs by teh DOJ, which administers teh ADA. Also, exotic animals, such as monkeys, pot-bellied pigs etc are no longer service animals.
Posted by CrystalSword on 2012-03-15:
Looks to me like its all been said very well, if the lady can get enough proof that they'd be unable to handle the trip without the dog, then I say to allow it. I was a basket case for a full month after loosing Bearbear, but he was a hearing assist dog. Munchie is helping some, she now responds to the doorbell or knock on the door, but doesn't help me out in public like Bearbear did. Ibitz is now responding to the door, by looking in that direction when she's on my lap, she's still a baby, just 11 weeks old now. Until she has ALL her shots, she can't go with us, she'll probably also be spayed before she starts making the rounds much with us. We are trying to socialize her right now....as a puppy, she bites, but is getting better, when we do take her anyplace, she travels in her plastic crate. Munchie was a biter as a puppy, but she stopped that long before we took her anyplace. Little dogs are notorious for biting unless trained properly. Walmart DOES allow emotional support dogs now...but they draw the line at "comfort" dogs....and there is a huge difference.
Posted by Nohandle on 2012-03-15:
What's sad to me is other than seeing eye dogs it took a good long while for other types of assist animals to be recognized. Seizures, hearing assistance and the like. Some balked at being asked for identification so some stores just gave up on it. That's when some folks just started taking Fido everywhere and dared anyone to say anything. Come one and all.
One doctor's office locally actually had a sign for a short while *No Animals Allowed*. When I inquired I was told people were bringing their pets along for the appointment. Hello? This was a doctor's office. Give me a break.
One doctor's office locally actually had a sign for a short while *No Animals Allowed*. When I inquired I was told people were bringing their pets along for the appointment. Hello? This was a doctor's office. Give me a break.
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