Cox cable - Unreliable service
cox internet service - Complaint
GAINESVILLE, FLORIDA -- There are a intermittency and bandwidth problems
1. sometimes (happens evenings and sometimes on Saturday and Sunday
the speed drops to very low values sometimes below 0.5 Mbps and programs like Netflix crash or stop to rebuffer.
(usually the speed is between 15 and 20 Mbps according to several speed testing sites)
2. often the connect time is annoyingly large - the firefox wheel keeps spinning and spinning.
cox has sent over technicians 4 times who have not resolved either of these issues - they don't come evenings when the problem arises.
the phone technical support persons check my modem over the internet and arrogantly claim that everything is fine on their side. that I have a problem with my setup.
i believe that their lines into the neighborhood, or into town, get saturated at times and that they are unwilling to upgrade to higher bandwidth until enough customers drop them. They may also have defective switches causing the latency.
i did not care for the bellsouth/att service that I had a few years ago because they gave away my 3Mbps line to someone else and downgraded me to a slow "junior line" or whatever they called it. but with my cox problems I may have to go back to them