NorthAmerican Bancard - Ripped Off in Oklahoma
Credit Card Processor - Complaint
TROY, MICHIGAN -- I wish we had knowledge about this web site before this company contacted us. We were very doubtful about using a credit card machine. But a sales representative from this company assured us that this was the best way to go and they guaranteed that they had the best rates. we wanted to know every fee and charge with taxes so that there wouldn't be any surprises. The representative said no surprises the total package includes: free equipment and a 60 day free trial. $25.00 monthly fee if there was no credit card sales that month. $.18 per transaction and a $5.00 statement fee. Told the representative that needed time to discuss with my partner. Before could do much discussing representative had already called back wanting us to sign before plan would change. He said this was a great bargain, that he should know he used to be a mortgage broker and had service with the company. He loved the companies services so well that he shut down his business and went to work for NAB.
Of course pulled us in with "he personally recommended". We asked a few more questions, one being "what happens within the 60 days if we don't like the service?" The representative said that NAB would send a pick-up order at no cost to us, to send the machine back. The first month that we did not use the machine the bill was supposed to be $30.00, it was seriously over the quoted price! So we called the company and the representative that answered told us that the original representative was fired because he gave us a great deal that wasn't a plan that NAB offered. The new representative said first of all our contract should have only been for 30 day free trial, that they never have offered 60 day trials. (since then we have seen an add saying $0 down set up fee and a 90 day free trial)We told new representative we wanted to cancel to send the pick-up ticket for the machine. We called to cancel several times before the 60 day trial was over. The Pick-up ticket wasn't ever sent. After 60 days was up we were still trying to cancel and they told us we had to fill out certain papers to cancel. We asked for those papers and did not receive them. We called again for the papers and when we did finally receive them, the papers stated that there is a cancellation fee of $900.00. We did not agree to this because we had been trying to cancel with NAB before our 60 day trial was up, therefore we did not sign the papers. We went a few months without any credit card sales. Then they hit us with a bill for $295.00 for some sort of (hidden) fees. We again called the company trying to take care of this situation. We could never come up with any kind of agreement.
The last statement that we received is dated 8-31-11. Never heard from them until yesterday, 8-13-12. From a collection agent wanting us to pay $1835.00 but would settle for $1200.00.
(we had to update this review - because doing research we found some misplace papers and bills. This new review is correct.)Also, letting every one know we are sending this informaion to the BBB. If enough of us contact the Better Business Bureau about this company, maybe we can prevent NAB from doing this kind of thing to other small businesses or companies.
When looking through our papers I have dicovered that we did not receive all of the papers for the contract. We are missing pages 2-8. We hadn't noticed because it was faxed to us and at the top of the first page it says 1 of 8 pages sent. The last page says 8 of 8.
How does these people sleep at night knowing they are misleading and stealing from inoccent people? What else am I going to find out while doing all of this research? If any one has an attorney please leave a message or have your attorney leave message so that we may get in contact. Someone has to stop these people from getting away with this.
Here I am again updating my review: Not only does it seem like NAB sales representatives have a script when trying to sell to customers. It seems they follow a script about what pages to send to the customers. Now after having read complaints on this site, we have descovered that there is a possible script when responding to the customers as well. Be your own judge, pick a few complaints and scroll down to the company response. You might be amazed at what they say. The responses from NAB, in atleast one paragraph of several responses are so similar - almost exactly word for word. (very curious!)
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