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Toys (babies) r us - You have lost a very loyal customer

pampers - Complaint
Review by obviouslymaggie on 2012-03-15
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
BUFORD, GEORGIA -- Dear babies r us,
you have lost a very very loyal customer. I had purchased all the diapers I needed for a free box of diapers by 3/2/12. according to the great emails that you had sent out periodically reminding us how many diaper boxes I needed to purchase I had until 12/25/12 to purchase all the diapers until I get the free one. on 3/2/12 I had purchased the final box of diapers that I needed. when I went to go check the status of when I would get my free box I couldn't find it on the site anymore. (it was there the week prior). when I called about it they said that corporate would call me back....they never did. I HAD TO CALL!!! to be jacked around by your customer service people. I have spent thousands and thousands of dollars at your stores. I have dealt with the rude, unknowledgeable staff and the equally rude customers. I have dealt with your almost always being out of stock in my son's size (size 7) and getting less diapers in a box (88) for the same price as the 100 ct box. but now I am through. your company will never see another cent from me. EVER!!! and for everyone else reading this, GO TO DIAPERS. COM you get the diapers in 2 days, no shipping cost, more in the box, no taxes to pay, and no unknowledgeable staff to deal with and they always have the size in stock!!!

in conclusion, I AM THOUGH!!! you guys have jacked me around for the last time.

Maggie
Comments:1 Replies - Latest reply on 2012-03-15
Posted by Skye on 2012-03-15:
I don't blame you for being upset. You can contact them via a few other ways. You can also post your experience on Facebook, and let others know what happened. Maybe someone from corporate will actually contact you.

http://www.toysrusinc.com/contact-us/

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