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Disneyland California - The Plaza Restaurant

Complaint
Review by sufowler on 2012-03-15
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
CALIFORNIA -- My husband and I took our grandson who is 5 years old to Disneyland for his first time. He lives in Montana so needless to say he came a long way to visit this magical place. He couldn't wait to see some of the many characters the park has to offer.

We bought a corn dog at a stand next to the Plaza restaurant and sat at the plaza to eat because there wasn't any place else to sit. One of the characters came out and our grandson went over to see tiger and then one of the employees told him and his mother that they were not allowed to visit with the characters because we didn't buy our food from the Plaza. How RUDE is that!!! and how do you explain that to a 5 year old. After that many character came out but he was not allowed to visit with any of them. We might go back to Disneyland but we will NEVER PAY TO EAT AT THE PLAZA.
Comments:4 Replies - Latest reply on 2012-03-16
Posted by Anonymous on 2012-03-15:
That's because guests pay a premium to dine with those characters. If everyone that purchased food from a location that didn't offer dining with the characters and then sat at place that does, Disney loses money.

Like most everything else these days, it's all about making a buck. The first time I went to Disneyland, all the characters walked around the park and there was no charge to visit with any of them.
Posted by Nohandle on 2012-03-15:
I've never been to Disneyland or Disneyworld for that matter. For some reason I thought all the places within the parks were owned by Disney and operated by their employees. Obviously not. Do the Characters not walk around anymore? Children used to love to have their pictures made and it was a highlight of their trip.
Posted by onlooker on 2012-03-15:
That is disappointing - you could have made the walk to a different place to finish your meal - and visited with a different bench or tree - moving along creatively would have ensured that he and you did not see more characters during the corn dog. But that said, I would have been just as upset and disappointed as you were. In Fla and Tokyo parks there are limits to character access.
Posted by SteveWiginowski on 2012-03-16:
JC is correct, this is a dining area where you can meet the characters. There are often characters throughout the streets of Disneyland in certain locations at certain times, which is free for everyone. My recommendation would to ask an employee there if they can get you some type of schedule and locations of characters.

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