Old Country Buffet - Rude Customer Service By Store Manager

Restaurant - Complaint
Review by Roy on 2012-03-15
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
LANCASTER,, PENNSYLVANIA -- I went to the Old Country Buffet like I normally do about 3 times a week. But, I haven't eaten there before today this year, because I have been out of state since Dec. I tried to get a new senior discount at the register. The lovely cashier said they no longer issue them. Not a problem. (This restaurant now has new ownership and management.) I knew the previous owner who was great.

I asked for the current manager to inquire about the card and commented that 90% of customers there are generally seniors. She became defensive and quite rude. I called the corporate office and was transferred to a customer service(?)person who rudely hung up on me 3 different times. I will *** never *** go to Old Country Buffet ever again! Neither will my family, friends or members of my V.F.W. Post. I expected better service both from management and the corporate office. *** No Old Country Buffet, ever again ! ***
Comments:5 Replies - Latest reply on 2012-03-16
Posted by F. on 2012-03-15:
How exactly was the manager rude?
Posted by T on 2012-03-15:
You say that when you were told they no longer offer the discount that it was "not a problem" and you recognized that the restaurant is under new management.

It sounds like it was indeed an issue though. If 90% of their customers are seniors, it seems like they could more efficiently lower their prices than deal with all these senior discounts.
Posted by Skye on 2012-03-15:
I think the op should speak to the owner, and not the manager.

Sometimes all it takes, is just getting to speak to the rightful person, in this case the owner. Maybe the owner would consider offering a senior discount. Of course it's not an obligation, but would be a very nice courtesy. After all, seniors are ALWAYS forgotten about in this country.

Posted by CowboyFan on 2012-03-16:
Too many seniors today have a sense of entitlement. I would like to have heard the op's part of the conversation. He was told there was no discount, but he requests to see the manager. When she restates the policy, he calls that defensive and "rude." From reading these reviews, we know that "rude" usually means "did not get my way."
Posted by JISCal2 on 2012-03-16:
Most seniors live on an extremely fixed income. A little discount can go a long way. I don't think its a sense of entitlement, but rather trying to be very careful with the money they have available to spend.

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