Old Country Buffet - Rude Customer Service By Store Manager
Restaurant - Complaint
LANCASTER,, PENNSYLVANIA -- I went to the Old Country Buffet like I normally do about 3 times a week. But, I haven't eaten there before today this year, because I have been out of state since Dec. I tried to get a new senior discount at the register. The lovely cashier said they no longer issue them. Not a problem. (This restaurant now has new ownership and management.) I knew the previous owner who was great.
I asked for the current manager to enquire about the card and commented that 90% of customers there are generally seniors. She became defensive and quite rude. I called the corporate office and was transferred to a customer service(?)person who rudely hung up on me 3 different times. I will *** never *** go to Old Country Buffet ever again! Neither will my family, friends or members of my V.F.W. Post. I expected better service both from management and the corporate office. *** No Old Country Buffet, ever again ! ***