Pueblo Toyota - Terrible Customer Service / Buyer Beware

Review by Diana on 2012-03-15
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
PUEBLO, COLORADO -- Having bought several vehicles in the past few years from this dealer, my latest purchase was disappointing. On the contract at the top left hand corner was $499.00 for LoJack which was never discussed nor agreed upon. They agreed to take it off only because my wife hadn't signed the contract yet. There was also an issue about a $500.00 rebate offered by Toyota Financial. On Toyota Financial's website it clearly states that a $500.00 rebate is on ALL Toyota's. When I asked why the rebate wasn't applied to my contract I was told it didn't apply to me because of the "special" financing. No where on Toyota Financial's website does it state anything about this rebate only being applied under certain circumstances. I looked on my last vehicle purchase in December 2011 and LoJack was also added without my consent. This dealer only cares about making money, not the customer.
Comments:2 Replies - Latest reply on 2012-03-16
Posted by old newfie on 2012-03-15:
I wonder if the financing is from someone else besides Toyota and that's why they are calling it a special rate and the 500 does not apply. I just got a Ford and asked the dealer why they needed all my info again because Ford credit had all my info.(i own 2 Fords now) They said they were using a local bank because the interest rate was 2% lower then Ford was offering.
Posted by Darrell27 on 2012-03-16:
UPDATE: The financing is through Toyota Financial, the sane as my trade in. It's been 10 days now since trading my truck in and this dealer still hasn't paid off the old loan yet. I was told last evening by the sales manager that the payoff is made electronically, but he has no idea why my old vehicle loan is still outstanding. So now I'm paying interest on a vehicle I traded in 10 days ago. He said it should have been done no later than one business day after the trade in. Never trust a car dealership.

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