[X]
Write ReviewJump to 
3
Helpful
Votes
Votes
Do NOT Buy from GNC.com
Poor Customer Service and Bad Online Shopping Experence - Complaint
Review by Penny_Wolf on 2012-03-15
Rating: 
I cannot explain how frustrated I truly am at this moment in time with my attempted order with www.GNC.com (GNC). I placed an order online on March 8th. Here I am on the March 15th and I get a call form them asking if the can varify some information. Verify Information? Based on their stated terms on the website Shipping should take 6 - 8 days. That would have already had my order delivered and they are calling me 7 days later to varify my address.
I am doing 99% of all shopping online. I know how to enter my address and I don't need someone to call me and varify anything. I select my products, I review the shoping cart, I enter my payment info and shipping address, and click pay now! Done. Now all I do is sit and wait for the goods to arrive on my door step in 6 - 8 days.
I called today to see what is going on and they informed me that they still have not shipped anything. The customer service person was trained to give only canned response and when I asked for specifics she became rude and hung up. I called back and got to speak to a much more friendly person and she told me that the previous call center person canceled my order 5 min ago!!! CANCELED MY ORDER! So now I have waited 7 days for goods to arrive that never shipped. I called to sort things and get answers only be to spoken to in a rude way and have the order canceled!
The person I ended up speaking to was helpful, polite, generally I felt that she wanted to help and make me happy. THANK YOU TO HER SERIOUSLY! If GNC would train all people to be as kind as this lady they would not have as many unhappy customers.
They also need to stop this varifications of online orders! It is inconvenent for the customers. So long as the credit card matches the zip code on the billing address entered the order should be processed! PERIOD!
I am doing 99% of all shopping online. I know how to enter my address and I don't need someone to call me and varify anything. I select my products, I review the shoping cart, I enter my payment info and shipping address, and click pay now! Done. Now all I do is sit and wait for the goods to arrive on my door step in 6 - 8 days.
I called today to see what is going on and they informed me that they still have not shipped anything. The customer service person was trained to give only canned response and when I asked for specifics she became rude and hung up. I called back and got to speak to a much more friendly person and she told me that the previous call center person canceled my order 5 min ago!!! CANCELED MY ORDER! So now I have waited 7 days for goods to arrive that never shipped. I called to sort things and get answers only be to spoken to in a rude way and have the order canceled!
The person I ended up speaking to was helpful, polite, generally I felt that she wanted to help and make me happy. THANK YOU TO HER SERIOUSLY! If GNC would train all people to be as kind as this lady they would not have as many unhappy customers.
They also need to stop this varifications of online orders! It is inconvenent for the customers. So long as the credit card matches the zip code on the billing address entered the order should be processed! PERIOD!
Comments:
Posted by Alain on 2012-03-17:
Let GNC know about this problem with their contracted call center via http://www.gnc.com/helpdesk/index.jsp?display=stores&subdisplay=contact
Click on "Contact Customer Service" under 'Online Store Information' at the bottom of the page.
Click on "Contact Customer Service" under 'Online Store Information' at the bottom of the page.
Posted by Penny_Wolf on 2012-03-19:
So I have emailed GNC through their website and they have not responded at all. I had another call after writing the review and they agreed to free over night shipping which, they said, would put the order here in my hands today (Monday 3/19/12).
I got an email today from the automated order tracking system that that "your order has been delayed"!!! I cant believe this. Even after someone commits to fixing the issues they screw it up again.
Bottom line is GNC and www.GNC.com is a horible company to do business with. They should have stuck to what they know best and stayed in physical store fronts! Online sales is for serious companies with the ability to meet the customers speed and price expectations.
I got an email today from the automated order tracking system that that "your order has been delayed"!!! I cant believe this. Even after someone commits to fixing the issues they screw it up again.
Bottom line is GNC and www.GNC.com is a horible company to do business with. They should have stuck to what they know best and stayed in physical store fronts! Online sales is for serious companies with the ability to meet the customers speed and price expectations.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
