Office Max Complaint - Customer Service, 2 thumbs down
FLAGSTAFF, ARIZONA -- I live in Flagstaff Arizona, and I was looking to update a few outdated items. I had found OfficeMax and decided to go shopping for an updated computer system and networking items. First, I wasn't very pleased with the service. Surprisingly, I noticed a few employees standing around doing nothing and it took them more the 20 minutes to acknowledge me. When i finally got to speak to someone (i had to go get them), they didn't have the faintest clue how to answer my basic questions. I am a beginner when it comes to computers and i wanted to make the right purchase. So, i asked to speak to someone to knew about computers and networking, and they got someone new. The new person wasn't any more helpful then the last! I could not believe that they didn't staff anyone knowledgeable about technology because i even offered to come back at a later date to speak to someone and make my purchase. I finally decided to drive 10 miles down the road to Staples. They had knowledgeable employees that answered my simplest of questions and i felt confident about my purchase. Not to my surprise, everything OfficeMax recommended was in fact the opposite of what I needed! They did get my 1300 dollar purchase. I will definitely drive the extra miles and give all my business to Staples from now on. I do not recommend OfficeMax AT ALL. Amazing how a company remains in business with such poor service and knowledge.