Toyota Financial Services - Customer No Service
TORRANCE, COLORADO -- On March 7, 2012 I traded in a 2012 Tacoma for another 2012 Tacoma due to lower interest payments. Both vehicles are financed through Toyota Financial Services. As of March 16, 2012 the old loan hasn't been paid off by the Toyota dealer. The sales manager told me the payment is sent electronically and should have been sent in already. NOOOOO KIDDINNG! When I called TFS they said they had no control over the dealership and wouldn't contact them on my behalf. I told the representative I was upset since I'm paying interest on the old loan as long as the old loan is in affect. She went on to say since the dealership has had my vehicle since March 7th I'm not paying interest. I've purchased over 50 new vehicles in my life and I know as long as the loan is outstanding, interest is being charged. I then called Toyota's Customer NO Care Experience and explained the situation. Again I was told they had no control over what the dealer does with the old loan. I called back and spoke to another agent and was told the same thing. Toyota doesn't care about it's customer's at all. Calls to the dealership are not returned nor e-mails or voice messages. Every day that ticks by I'm out the money I just paid for March's payment. Walking down my driveway a few minutes ago I found a metal piece that obviously came off my new truck. I have no idea what it is, as my wife has the truck. I know it came off the truck because my gate is locked 24 hours a day and the only vehicle that's been in my driveway is our new truck. Plus the piece I found is the same color as my new truck. I'll probably be trading this truck in soon.