Bank of America - Every third person knew something....
On Line Banking - Complaint
Have you ever made a mistake? Then needed help? BOA is a fine organization as long as you don't actually need customer service. BOA cannot help and much worse than an inability to help, they say they will and then do not follow through on commitments.
If you have a problem with BOA I would strongly urge to communicate with them only in writing. Integrity is a rare commodity and you will not find it at BOA.