Traveler's Insurance Co. thru CA Insurance Specialists - The "Very Best" Experience from Vandalism
Auto Insurance Claim - Compliment
BAKERSFIELD, CALIFORNIA -- Stepped outside early in the morning to see my car vandalized..missing hood and engine parts, as well as busted driver's window. I called the local police and was told they would have an officer call with a Case Number, but that no officer would respond. I called my insurance company, Traveler's, and because it was before 8am on the west coast, I connected with a very nice, kind person in Houston, TX that took all my information and then transferred me to an Adjuster in New York. She got the adjuster on the line and then connected me with her, so I wasn't left hanging. Great job! In a matter of moments, I was given my Claim number and told how they would handle the claim...under the Comprehensive and deductible of $250.
Later in the morning, my local adjuster called and had my car towed to the body shop of my choice and the towing bill was added to the claim. I have a lowered, customized late model Challenger and the tow driver did a great job as well! My adjuster was named Chris P. and he went to great lengths on a preliminary estimate, and I was floored when he told me I had about $4700 in damage...more than half in labor, because they had to prime and paint a new hood and blend the new paint in to the front fenders and a lot more I hadn't thought about. The people at Traveler's were awesome and they went to every extreme to make this a total restoration of my vehicle to it's previous condition. The final cost increased to just over $5000 and I was blown away by the customer service at the body shop and Traveler's! I wholeheartedly recommend them to everyone!