Western Beef - ? Grand Theft
Super Market Goods - Complaint
BOCA RATON, FLORIDA -- This complaint is about Western Beef Store Location - 23072 Sandalfoot Plaza Dr, Boca Raton, FL 33428. My contention is that this complaint is valid and can be extrapolated to other Western Beef stores.
My wife and I have been shopping at this store only for two weeks. We initially tried it on a lark and found it packed with customers and offering low prices on many items. During check-out the discounted price of one item did not show on the check-out monitor. We pointed this out to the check-out clerk. She had to call another employee, a manager, over to manually make the adjustment and add the discounted price to our purchase. We thought just a one time oversight by the store. However, our last visit, 3.17.12 found the same situation but this time on multiple purchased items leading us to wonder if indeed this were an oversight by Western Beef. At 'check-out' when one item did not show the two-for-one price on the check-out monitor we asked the check-out clerk why it did not show. She replied, "It will be deducted automatically at the end of the total check-out amount". Unlike our first visit she did not attempt to call a manager to adjust our bill.
OK, we accepted her explanation at face value. We finished the check-out and paid via credit card and obtained our receipt We were headed out the door when my wife said lets see if the discounts are at the end of purchase receipt. The discounts on several items were not there as we were told they would be. We went back to the check-out clerk and she said there was nothing she could do and referred us to the customer service counter. This counter had a line of 10-15 people making purchases of < 10 items. The clerk told us to 'get in line'. I replied that we had already been in line and checked-out and that I was not going to stand in line again behind those who were making purchases.
At that moment a young man approached and the female clerk said he would help us. He did not immediately help but first helped another customer making a food purchase. In fact he did not acknowledge that we were there. Finally, he then asked "what is your problem?" I explained about the failure of the discounted store items to be deducted from our bill. I had circled the items on our receipt. He looked at my receipt, did not acknowledge any error on the part of the store, nor was an apology tendered. He proceeded to enter our information into the one cash register at this stand. Meanwhile two other customers came up behind us with the same complaints. One lady said did not realize the error until after her arrival at home. She showed me her receipt. She had purchased 3 items at. 69cents/item but the total amount was $18.00 instead of $2.07. Another customer was, like us, and realized the discount error before leaving the store.
The ? manager-clerk finally asked for my credit card to be swiped for the dollar amount ($7.00+)to be credited. This was done and the clerk handed me the corrected credit receipt. He still did not make an apology but was completely indifferent. My contention, in retrospect, is that this error was not an error at all rather a contrived method to counterbalance the deep discounts offered by this store. My rough calculation based upon a conservative week-end day customer volume of 6,000, at a failure to discount a $2.00 amount for 30% of the customers would conservatively amount to $4,000. This is a windfall store profit on an enormous scale! You do the math any way you want and the net result is still the same.
There is no government entity, to my knowledge, either local, state or federal that monitors super markets, unlike gas station pumps, to determine if the gas or in this case food items are being dispensed or rung-up or charged with accuracy. Hence, consumers must, in this case, depend entirely upon the honesty of Western Beef which from our encounter has blatantly been dishonest either by design or using the excuse that it is an honest mistake, plausible denial. If indeed it is because of what they may call an honest mistake, which I call their incompetence, because they may not have made, with absolute certainty, sure that their discounted products prices were reflected in their check-out cash registers. Regardless, the net result is still the same, i. e., mammoth profits for the store all of it chalked-up to, if you will, an 'oversight'.
At least at Publix Supermarkets you get the item free should you catch them in a similar 'oversight'. For Western Beef, a chain of some 20+ stores, how much could this amount to annually? Millions or billions? Again, you do the math. The bottom line is that every supermarket customer should review their purchase receipt before leaving the store and if you experience what we have experienced write a review on my3cents.com and other websites. Let the public know as we doubt complaining to the Florida state government will be a satisfactory recourse.