Hughes Net - Extremely Poor Customer Service

Complaint

Review by oobliett on 2012-03-18

Rating:

FRESNO, CALIFORNIA -- In July 2011 I ordered Internet service through Hughes Net as I was living in the mountains above Fresno (Squaw Valley) and the major carriers are not available. I was given an installation date and time. The installed did not show up, nor did any one call. The next day I was given a second installation date, once again the installer did not show, nor did he call and this time I had taken time off work to meet him. I called Hughes Net again and they said they would give me a $50. credit towards installation. The third time the installer did show up and install the unit. The produce once installed was not what was advertised, the Internet service was extremely slow and it crashed daily. I have an IPOD and I wasn't even able to update my applications due to that. When my first bill came I was not credited the promised $50 credit. I called Customer Service and held for over 15 MINUTES! Then the person on the phone said there was no documentation to that effect and I did not deserve the $50. I asked for a supervisor, he placed me on hold and did not get a supervisor. This happened THREE times and I said I was going to get an attorney, then he finally placed a supervisor on. The supervisor was EXTREMELY rude and finally agreed to give me the $50 just to "clear this up". When I moved to town I cancelled the poor service, which took 17 minutes on hold before I could talk to a human, and they charged me a cancellation fee. I asked to make payments, they said "what can you pay", so I paid a third. The next month I got a COLLECTION letter stating I NEVER contact them regarding the amount due. I will NEVER use HUGHES NET again, and hope others have options so they don't have to tolerate this kind of poor service.