Best Buy - Bad Management
XHANDLER, ARIZONA -- Firstly I am elderly and disabled. My son bought a 46 in RCA TV for me at Best buy near the Chandler AZ Mall. The store manager there is named Cory. The television developed a 3 inch blurred line on the right hand side and I called the store last night about 8PM and talked to an associate. She told me to just bring the television back to the store since I had just gotten it in Jan and they would replace it with another.
I got a friend to load the TV in my car and took it back to the store this morning. When I got there an associate took the TV from the car and into the store. And associate in the store listened to my complaint and I told him what I was told. He took the TV, plugged it in and waited for the problem to appear. Once he saw what it was he told me there was nothing he could do except send it in for a repair that would take six to eight weeks. I told him what I was told the night before and he said that he would not do that so I asked for a manager. I waited about 25 minutes and the manager Cory came to me and I explained the problem to him, he said nothing but walked into another room in the store and another male came out with a Geek Squad shirt and began said to me “what’s your problem” and I again explained why I was there.
He listened and told me that there was nothing he could do to help me, I noticed that the manager Cory was now standing behind me. I asked this associate if he was the manager and he said no. So I turned to Cory and asked him if he was the manager and he replied he was and I asked him why this other associate was speaking for him. He then began to tell me that he called the evening manager and that manager had no idea what I was talking about and in fact said that he had received no phone call the night before, then the previous associate said that he was the manager last night and he did not receive any such call.
I than asked Cory why he thought I would lie about something like this, specifically being elderly and disabled as it was very difficult to get this large TV back to Best Buy. I asked him why he thought I would go through all that trouble and why in fact he would call me a liar. He responded that it made no difference to him and that there was nothing he was going to do so I should just call RCA and complain to them.
I responded that this was not a good enough solution for me and that I needed them to fulfill the agreement that I had received the night before and to replace the TV now. Cory then got really close up in my face and said “I told you there was nothing I can do.” My son who was there believed that Cory was threatening me and moved up to Cory and told him to back his “ass” up. Cory then turned to my son and told him he wanted him to leave the store and he was going to escort him out now. I repeated that we would gladly leave the store once the problem was solved and to solve it all he had to do was give me another TV and we would be gone.
Cory once more stepped up really close to me as if to intimate me and told me to leave the store now. He said that he would have someone put the TV in my car but he would do nothing else. He told me if I did not leave he would call the police and I suggested that was a good idea because I feel he was threatening me unnecessarily and I would wait for them to come. My wife then insisted that we leave and pulled the car up front and they put the TV into it and I now have it back in my home unrepaired.
I do not have to say much more to explain how I feel about Cory the manager and Best Buy. But it is shameful to treat elderly disabled people in this manner.