Sears Does NOT stand behind it's product!!
SEARS DIEHARD GOLD BATTERY - Complaint
Resolution Update on 03/19/2012:
They replaced the battery at my expense. The overall manager apologized for the 'shoddy' repair, but the guy on the floor did not seemed surprised by it at all and said 'Well, it worked, didn't it?" When I asked why we simply could not have taken care of it 3 weeks ago when I first came in - he said
"if the battery tests good, there is nothing we can do about it'
YUMA, ARIZONA -- I purchased the DieHard battery from Sears, and purchased the best I could get because I need dependable transportation, and traveling in the desert safety is indeed an issue.
Three weeks ago following a 3 day weekend - which my car spent parked in the garage - Tuesday morning my battery was totally dead. I am a school teacher and I had to take a taxi to work.
A kindly tow truck driver met me at my house and started my car after work and said to head straight to SEARS because the battery was bad.
When I arrived at Sears - only one in Yuma. They were short staffed. I waited over 30 minutes just for someone to ask to help me. I told them my problem - and they had me drive my car in -
hooked up the car to a machine that said it had to have a 'special 48 minute test.
I was stranded, and this brings my time at Sears to 78 minutes. Following the 'special test' they told me my battery was 'good' but the 'connection was loose' offered to sell me new connectors. I pointed out that I had purchased the battery at Sears, and it was still under warranty. The technician agreed to 'tighten the connection."
I bought an emergency Battery starter 'just in case' and went home.
This weekend, I traveled - the battery was so low after spending the night that it almost would not start.
On Saturday night I parked in the garage, and Sunday got up to go in and finish my grades.
It was then I discovered that the Battery had NOT been 'tightened' - the technician/mechanic had folded a soda-pop tab and placed inside the battery connector. This had rattled loose? not sure.
There is NO way to get a hold of anyone at Sears - so again, I am taking a Taxi to work.
I have contacted Sears through their website - but I surely understand now why Sears is still closing stores. SO frustrating when you think you are choosing a company you can count on - and find a shoddy pop can repair strategy.