Kohl's - Merchandise Return Gift Card Never Applied to Online Order Even Though It Said It Was Applied
Clothing and Makeup - Complaint
Immediately emailed after order charged my debit card the full amount instead of crediting my order with the merchandise return gift card I used. I explained the problem in detail but nothing and now they just keep on telling me how to enter a gift card which any two year old can do which is making me livid because they aren't taking me seriously or my business. All I want is my credit towards my order but now they say it is too late which is bogus because I used to work in a department store and there is so many ways around it but that would require thinking and work so let's just tell this lady how to enter in a gift card online 3-4 times. That should make her happy. NOT !!!!
I personally believe they had a system glitch because the credit was definitely applied until the order was finalized then it disappeared and I got charged the full amount.