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Kohl's - Merchandise return gift card never applied to online order even though it said it was applied.
Clothing and makeup - Complaint
Review by NIKSTER201 on 2012-03-19
Rating: 
Immediatley emailed after order charged my debit card the full amount instead of crediting my order with the merchandise return gift card I used. I explained the problem in detail but nothing and now they just keep on telling me how to enter a gift card which any two year old can do which is making me livid because they aren't taking me seriously or my business. All I want is my credit towards my order but now they say it is too late which is bogus because I used to work in a department store and there is so many ways around it but that would require thinking and work so let's just tell this lady how to enter in a gift card online 3-4 times. That should make her happy. NOT !!!! I personally believe they had a system glitch because the credit was definitely applied until the order was finalized then it disappeared and I got charged the full amount.
Comments:
Posted by Skye on 2012-03-19:
You could try contacting corporate directly at:
Corporate Headquarters Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
Phone: (262) 703-7000
Corporate Headquarters Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
Phone: (262) 703-7000
Posted by Venice09 on 2012-03-19:
Can you cancel the order and try again?
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