Sears - Horrible Customer Service
Kenmore Dishwasher 665 - Complaint
CARROLLTON, TEXAS -- We purchased 5 appliances from Sears. We moved into our new home with our new appliances less than a month ago. Our brand new Kenmore 665 dishwasher completely flooded our new home! All the carpet and pad is having to be replaced and servepro is coming today to let us know if we have to tear out sheetrock. We have not been able to live in our home for the last week due to all the fans and dehumidifiers. And to top it all off our 6 year old little girl has cystic fibrosis and can not be around mold or mildew. She has had 15 surgeries in the last 2 years! I am beyond upset at the way Sears has handled this. They are refusing to give us our money back for the appliance. I will never trust this appliance again, not to mention I have seen the lawsuit that is now pending for it starting electrical fires!! I understand that appliances will break down, but make it right Sears!! We have a huge deductible and have been thrown out of our new home that is now in shambles with a sick child that I will be nervous about living in our new home now. I always thought highly of Sears until now. Shame on you!!!! They hung up on my husband when he called and reported the problem!