Advanced auto parts - Talk about poor customer service
SINKING SPRING, PENNSYLVANIA -- I went into advanced Auto After work one day to pick up a cabin air filter. I stood at the counter for about 5 minutes waiting for an employee and no one came up (i could hear them in a the back talking about girls at a party.)
I said hello loudly and heard a voice in the back say "ya ya...ill be up shortly". I waited 5 more minutes and left.
Now I'm someone who believes in 2nd chances. I returned the next morning and there was an older gentleman wearing a "who farted" T-shirt behind the counter. I told him what I needed and he placed the order to be picked up the next morning. I figured Saturday was dress down day so didn't really care about the shirt. I asked him 3 times when my order would be there. He was to busy looking at his cell to answer my question.
The next morning I showed up to pick up my part and the same older guy was there...in the same shirt...but he was helping someone else.
I was helped by a younger guy wearing an Eagles t-shirt who looked and couldn't find my part. After about 15 minutes of looking he found it...because the older guy from yesterday had somehow put a wrong number on it and it was in the wrong place. The only reason I know this is because there was a 15 minute argument between them. This was broken up by a guy wearing a huge Johnson shirt (DOESN'T ANYONE IN THIS STORE WEAR UNIFORMS!?!?!?!?!?!).
Finally the guys hands me my part and says "have a nice day"....BUT I DON'T HAVE A RECEIPT. I ask him for one and he says "none of us know how to do that". I ask for a copy of the pickup I had sighed for the part. He said sorry...cant print another of those either".
I then said "well go make a copy of it....you have a copier don't you?"
I kid you not...he looked at me and said "We have a fax machine".
I just took the part and left.
Get home to find out...IT NOT THE CORRECT PART.....GO FIGURE!!!!
I go back to the store...disgusted and ready to take my business elsewhere. They would only give me a gift car because I didn't have the receipt. BY THE GUY WHO DIDN'T KNOW HOW TO GIVE ME A RECEIPT ....30 minutes after I had just left. Only to be given a "Sorry that's store policy".....yeah...like they follow those.
Ive placed a call to corporate and if they don't get back to me within a couple days ill just go dispute it on my credit card. It may only be 35 dollars...but I'll be darned if their getting it.