The Home Depot Informative - Flooring Review
KISSIMMEE, FLORIDA -- On August 12, 2005 I purchased Travertine Tile on sale at The Home Depot in Kissimmee, 4 pallets(104 boxes). At that time I also put in for an estimate for the tile to be put in my home. The measure was supposed to be done in three days....I called when no one showed up on the day of the measure and was told my measure date got mixed up. A week later my floors were measured. I waited several days for the estimate, when I called to find out about it I was told that I needed to pick out a grout color for the estimate to be complete.
I went to The Home Depot on August 25 and picked a grout color out. While I was there I decided that I wanted the tile I had purchased to be delivered to my home. I paid for delivery and it was supposed to arrive at my house in 3 days. It was never delivered. I called The Home Depot and was told a delivery date was not yet set up....So I set up another delivery date. The tile was never delivered.
This time when I called Sept 2, 2005. I was told the tile had been sold to another customer and that the store was in the process of looking for tile for me. I spoke with several people at the store including the Manager Chris and the Assistant Manager Mildred and Anna. By the end of the day Mildred informed me there was no more tile like that to be found. I was told by Mildred that they were ordering more Travertine and that I could have my 4 pallets from that order. I told her that I would need to see it before I decided. She informed me that it would not be the same tile but if there was a difference in price that The Home Depot would make up the difference and deliver the tile to me at no extra charge.
On September 21, 2005 Mildred called to let me know "my" tile was in and to come down and look at it to make sure it was acceptable. I went to the Home Depot, looked at the tile, liked it as much, and told her that it was fine. I asked when it could be delivered. She left, came back in a few minutes and told me that I could not have that tile because it was $1 more a sq ft and that I would have to pay the $930 difference.
I just could not believe this. I had waited over a month for them to find me tile and now they were charging me for their mistake. I contacted The Home Depot Customer Care and found out that they can do nothing for their customers.
I was told that Mildred would be looking into finding me a "more comparable" tile.
It is now over two months later. I had not heard from Mildred, Customer Care, or the Home Depot so I called Customer Care again today, Oct 18. I was told that The Home Depot's only offer was to refund my money or I can go and pick a more expensive tile and receive 20% off. The last time I was at Home Depot (September 21) I had seen a sign offering all customers 20% off tile. I still want the original tile I had purchased, or at least the tile I was promised after they sold my tile to someone else.
This has been a complete nightmare and I wanted everyone to know that The Home Depot is not a customer oriented store and there is no place you can turn within the company for satisfaction.
Thanks for listening.
Oh, buy the way, I still have never received and estimate for installing the tile...The company states they lost the measurements.....good grief.
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