Ashley Furniture Complaint - Ashley Furniture is terrible
AVONDALE, ARIZONA -- My husband and I ordered a living room set and dining room set from the store in Avondale, Arizona on August 10 and today is October 18 and we still do not have our furniture. This company is a joke. I have talked to a couple of their managers who give the same excuse that they order the furniture from some place in California and the 4 to 6 week delivery time is "just an estimate." We have gotten the run around since the beginning. After the 6 weeks passed, I called and spoke to a manager only to be told that he will look into it and call me right back. That was a month ago and I have heard nothing from him. I even called the corporate office and sat on hold forever to only be able to leave a voice message with a guarantee that someone would return my call that same day. That was about 3 weeks ago and no call. I went into the store and talked to another manager and she told me that she was sorry that nobody was getting back to me but that my "load date" would be the 16th of October, therefore, the furniture should be delivered about 5 days after that. Not being happy about the timeframe, I left the store with some hope of finally having furniture in my new home. Here we are on October 18 and I call again to see where my furniture is. Keep in mind they take half of what you owe on the day you order so they have your money. This person tells me that they don't have any record of my order on any load list and that they can forward my information on to the corporate office and wait for a call back to see what is up with the order. I told him that this is unacceptable and he assured me that the third manager would call me back TODAY!! I have not been holding my breath but I still haven't gotten that call. On top of everything, if you try to cancel, they say they are going to keep 30% for cancelling a "special order"!! I can understand a small delay...a week or so, but this is an unreasonable amount of wait time. AND, prior to placing the order, the salesperson who assisted us actually went to the computer to see if the items we were interested in were in stock and she told us that there are thousands of those items already in the warehouse. However, come to find out, that doesn't mean that those thousands are available to sell. That means that other people ordered that item and they are in the warehouse. What a joke!! Why even tell me that?? What do I care if other people's items are in the warehouse??? I guess that is what they have to do to make a sale. And the customer service is horrendous! I wish wish wish I would have seen this information before making this purchase. I will be reversing charges on my credit card. THIS IS YOUR WARNING!!!! DO NOT BUY ANYTHING FROM ASHLEY FURNITURE!!!!!