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Stream Energy - I Hate Hate Hate Hate Hate Hate them... They Are So Difficult to Communicate With

Complaint
Review by curiousgeorge00 on 2012-03-21
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
HOUSTON, TEXAS -- All I had to do was switch my apt address to another apt (in the same complex) and it has been a headache ever since. First I had 2 light bills, they never canceled the first one b/c they don't transfer services Idk.. then they changed my service plan (That was ridiculously priced) for no reason.. all I wanted to do was change my address!!! and when I called to fix that idk what they did but eventually I had 3 accounts with them... then I called again and it was finally fixed except they charged me an early termination fee and a start up fee... so I called again and they finally fixed it... but it shouldn't take me calling wasting at least 5 hours total of my life trying to explain to different people whats going on and why they messed up.
Comments:
Posted by Alain on 2012-03-23:
You might find this website useful: https://www.oag.state.tx.us/consumer/complain.shtml
Posted by mlh513 on 2012-06-09:
First question: did you contact your incumbent utility to report your move? Stream Energy has nothing to do with your bill. Remember, you have to deal with the incumbent to get things straightened out.
Posted by Virginia on 2012-07-18:
Stream Energy has the worst customer service ever. I was billed for service on a house we sold that the buyer had paid! After talking to them, writing letters, and emailing, they told me no problem, there would be no charge. Then two years later Stream turned me over to a collection agency. Called numerous times, talked to four supervisors - FOUR! no one can assist me because the account has been sold. Collection agency can't change anything unless the original company tells them to change it. What a racket! Don't sign up for Stream!

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