Gevalia - Getting Coffee for over 12 years all of a sudden it stop.

Coffee Shipment - Complaint
Review by Verenicia.Robinson01 on 2012-03-21
Rating: StarStarEmpty StarEmpty StarEmpty Star
MONTGOMERY VILLAGE, MARYLAND -- I placed a call to the company around 4:50pm on 21 March 2012 to find out way wasn't it coming to me. No one has an answer. However, I was told that "you can start over Ms. Robinson". "We are running a Promotion" "Because, we are going green, and we don't have a credit card on file for you". "You can get the same coffee at a promotional price for $9.95. I believe that was the price she gave me along with a Stainless Steal Coffee Pot.

Can you explain to me why is someone took it upon themselves to cancel my coffee shipment since they don't have my credit card on file? From the way it was explained to me, it sounded like you guys are not sending out paper billing so, we had to cancel you. My last bill in September, did not state; this is you last order Ms. Robinson unless we get a credit card number for our file.
I explained to her that I did not want a coffee pot. I have one I told her. I need to know who authorize my cancellation. This is unauthorized cancellation by the company Gevalia. It shows disrespect to me who has been a member for over ten years. I do not owe the company any money and I always paid my bill to the Gevalia company
Comments:3 Replies - Latest reply on 2012-03-22
Posted by BigAl on 2012-03-22:
It looks as if they decided that doing business with you was not profitable since their billing preference differs with your preference. You have to decide if you want to continue to deal with them. If enough people decide not to maybe they will change their policy.
Posted by Cwazychicken on 2012-03-22:
Many companies are making do without paper bills and doing electronic. I dont like it either as i am also used to paper bills.
Posted by CrazyRedHead on 2012-03-22:
I had the limited edition coffee on the bill me program. They also cancelled my subscription since they didn't have a CC on file for me. I found this to be a good thing. You can now go to there website and order any of there coffees you want. I have also found Gevalia in the grocery store for $7.99 for a full pound where you would have paid this price for only a half pound on the site. Although I liked the limited edition deliveries and the bill me method, my guess is that they were loosing money on this.

There decision to cancel all the memberships without a CC on file was more of a business decision and not meant as disrespect towards you. I also didn't get any warning before the account was cancelled. What I didn't like about Gevalia was that you couldn't pay the bill on the website. I either had to send in a check or call and give them my CC info which I didn't like either.

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