Lowes - Don't know where the door is?
Larson storm door - Complaint
ALBANY, GEORGIA -- I went to pick up a customers storm door for install. The customer had prepaid for it two hours earlier. I got to the store to pick it up and the cashier paged the back to bring it up front. The person looking for it never acknowledge they got the message. In the mean time the cashier left for lunch and didn't tell anyone about me being there to pick up the door. Time past for 30 minutes, so much for customer service. I went myself and found the door on a cart in the door department. It is a good thing I know something about the store. I guess if my customer had went to pick it up later they would have been there for hours. The so called person assigned to load the door just rolled it out the door. He had a problem rolling it to the back of my truck. I loaded it myself. I think Lowes has a big problem with customer service. I guess I need to go across the street to Home Depot. I will recommend my customers to trade there next time. When I waste time for something that has been already paid for it makes me feel