Nightmare shopping experience at Staples, Eastbrunswick , NJ store
sandisk 64gb drive - Complaint
EAST BRUNSWICK, NEW JERSEY -- I am writing this in regards to an unpleasant shopping experience I had at the East brunswick, New Jersey Store. On March 14 I was at the store to buy some items and saw an advertisement for a sale on a 64gb Sandisk USB drive. I was told by the sales guy to take the label to the register and someone would get the item. The USB drive was priced 129.99 and with instant rebates came up to 59.99. I went home, opened the package and gave the USB drive to my son and told him it was big enough to hold 10 movies. My son looked at the capacity and said it's only 16gb and not 64gb. I immediately looked at the wrapper and it clearly stated 64gb. Next day evening I went to the store and explained them that I was sold a misrepresented item. The sales guy contacted his supervisor who at that time wasn't at the store. To my dismay I was told that there is nothing Staples could do and I have to raise this issue with the manufacturer. He wasn't even willing to take the item back. The manager's name is Sameer. He was arrogant, disrespectful during his conversation, had no interest in listening to my complaint and spoke without any responsibility. What is shocking and unacceptable is the store manager telling me that once the item is opened nothing can be done. Does he expect customers to open their items inside the store and verify, validate then and there itself. Or maybe I wasn't a white to be served better.
Is this how Staples treat their customers ? Does Staples leave all the dirty work of following up with the manufacturers on faulty issues to the customers ? Customers like me shop with some trust and faith at Staples hoping that they are sold items that are genuine.
It would have taken 5 minutes for me to call Sandisk and hopefully have the issue resolved. But this is not my problem and not my business. I wanted Staples to address this problem. And also have the store manager apologize for his nonsensical talk .
I complained about the incident to the Staples customer relation dept. They seem to be worse than the store manager. They came back with a standard answer."Its Staples policy and they cannot make an exception " .Obviously suckers cannot fix a policy that is flawed and that's why they still have a job at Staples. Shame...