Bbva Compass Bank - Refinance Ripoff
CASA GRANDE, ARIZONA -- Started a refi with compass bank the first week of january so that we could get away from boa. Let me tell you, compass could teach
boa a thing or two about being incompetent. First, we were assured our loan would not be sold to boa, compass sells their loans in-house. They need more info, more info, more info. We jump through their hoops and do everything asked of us. We have a trust, they want to copy every page of our trust. What business is it of theirs what we want our bodies cremated when we die or that my husband's son is not left anything, but we comply. Well, finally march 15 comes and we are to close. Closing costs are twice what the loan officer quoted us and they now want to charge us $250 more because the rate lock had expired. The bank manager did get the $250 taken off. We went ahead and closed because we had already paid $444 up-front for an appraisal and could not face going through this again. Next thing we know, they want to charge us $20 to get our cash-out deposed into our account. As of yesterday, march 21, they still need more papers signed. As of today, march 22, none of the disbursements have been done and our home equity line which was to be paid off is now past due. I called them this morning and they tell me they have no record of a loan with our names or social security numbers. Take my advice, do not ever deal with compass bank.