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Southwest Airlines - SW no longer cares for its customers
Air flight
Review by cotto on 2012-03-22
Rating: 
HOUSTON, TEXAS -- I've flown Southwest Airlines for over twenty years and my experience in the past was positive.
Southwest no longer cares about its customers. If I can avoid it, I will not flight SW again. My recent experience on SW is one of the worst ones of my lifetime.
I flew from Dallas to Atlanta via Houston (because of the Wright Amendment.)
After doing a headcount in Houston, we expected to continue to Atlanta. Instead, all Atlanta travelers were taken off the plane. We complied because we were lead to believe we would be leaving soon on another flight.
40 of us stood in line for a long time and no one knew what was going on. Finally, we were given boarding passes on a flight that left 4 hours later.
Because I had to drive 4 more hours after arriving in Atlanta and I would not arrive until after 10 p. m, I asked to fly to a location that was closer to my destination. The attendant at the desk was very rude and told me I could go but my baggage could not. He would not help and basically ignored me as I stood asking for help.
On the way home, I got back more quickly. However, we spent 30 minutes waiting for a flight attendant to locate her apron that had been taken off the flight by mistake.
Southwest Airlines has lost its edge. If I have to put up with rude behavior, I'll fly another airline. At least, I know other airlines will notify me in advance if they decide to cancel a flight.
Shame on you Southwest Airlines.
Southwest no longer cares about its customers. If I can avoid it, I will not flight SW again. My recent experience on SW is one of the worst ones of my lifetime.
I flew from Dallas to Atlanta via Houston (because of the Wright Amendment.)
After doing a headcount in Houston, we expected to continue to Atlanta. Instead, all Atlanta travelers were taken off the plane. We complied because we were lead to believe we would be leaving soon on another flight.
40 of us stood in line for a long time and no one knew what was going on. Finally, we were given boarding passes on a flight that left 4 hours later.
Because I had to drive 4 more hours after arriving in Atlanta and I would not arrive until after 10 p. m, I asked to fly to a location that was closer to my destination. The attendant at the desk was very rude and told me I could go but my baggage could not. He would not help and basically ignored me as I stood asking for help.
On the way home, I got back more quickly. However, we spent 30 minutes waiting for a flight attendant to locate her apron that had been taken off the flight by mistake.
Southwest Airlines has lost its edge. If I have to put up with rude behavior, I'll fly another airline. At least, I know other airlines will notify me in advance if they decide to cancel a flight.
Shame on you Southwest Airlines.
Comments:
Posted by trmn8r on 2012-03-22:
"The attendant at the desk was very rude and told me I could go but my baggage could not. He would not help and basically ignored me as I stood asking for help."
Could you explain this further? It sounds like the attendant did verify you could take this other flight. How was he rude? When you say "he would not help" and "basically ignored me" when did this happen? It sounds like there was the issue of your luggage was unable to be retrieved and then ???
Could you explain this further? It sounds like the attendant did verify you could take this other flight. How was he rude? When you say "he would not help" and "basically ignored me" when did this happen? It sounds like there was the issue of your luggage was unable to be retrieved and then ???
Posted by madconsumer on 2012-03-22:
this is a very helpful review!!
when i lived in dallas, i flew southwest often. now they are not what they used to be.
when i lived in dallas, i flew southwest often. now they are not what they used to be.
Posted by mzchioma on 2012-07-15:
They don't care about their passengers, but they do care about bad publicity and low profits. Thanks for getting the message out!
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