Blair Corp Complaint - Blair Corp. / Get Your ACT Together ...Please
Ordered 2 pr. of "IP tailored shoes". They were half price, thought it was a good bargain. They were very nice in the advertisement.
The shoes were horrible when I got them, had what looked like a 'glue spill' when they put the shoes together. The glue was allover outer sides of shoes and the soles. The leather was of a very low quality, it wrinkled severely when you took a step... plus they were painful to walk in. Soles were thin as construction paper.
Also got a cap-sleeve eyelet blouse, armholes so big that it couldn't be worn. Sweater in order was not true to size,like two sizes smaller than it should of been.
I returned all but one jacket. I kept calling the company to guarantee that I got a refund, I didn't want to wait up to 4 weeks for a credit. It took almost a week for them to credit my account AFTER they received my order back.
Watch what you order from Irvine Park. Blair owns this company too so an account for one is good at both companies BUT...Irvine Parks' clothing runs much smaller than the Blair stuff.
Customer service is getting a little better, they aren't as rude as they usually are since I emailed the company a complaint.
Watch buying the 'sale' stuff because they'll tell you they have the merchandise when they really don't. You may await an order 'to be shipped' out for close to two weeks then you'll come to find out they never had it.
I also purchased a men's silk sportcoat and when it came it wasn't the color shown, it had glue marks left from scotch tape on back kick-pleat. Kick pleat seam was unraveling AND the lining was soiled ...as if it had been previously worn.
They did return my shipping costs so that was good.
Like I said , beware ordering the 'sale' items.
I tried to order a men's suit on sale for 1/2 off. This suit sat in the shipping dept. for 10 days. I called numerous times to find out what the hold-up was. Never got one truthful answer.
I called the home office and spoke to a man that assured me they indeed had "hand picked" the suit,(since it was in the shipping department) and he was going to check to see why it hadn't shipped.
He called my home to tell me they no longer had the suit coat in stock, (they did have ONLY the slacks). He offered to get the order cancelled since that is NOT an option to customers NORMALLY....NOT AN OPTION!!! You cannot cancel an order with BLAIR.
Anyway...TODAY(Oct.19th)..after he cancelled the suit that was half-price...on Oct.17th..WELL, big SURPRISE!!! The suit is BACK on their website..the size I needed IS available ...but..of course on the website it is not half off. Amazing how that happened, isn't it???
OK, so now I'm calling Blair EVERY day to see where the Oct. 12th order is, it hasn't shipped out BUT no one at this company knows WHY. I'll UPDATE -after- we see how this fiasco goes.