Airtran - I wish I had another option

Complaint

Review by katharine.russell88 on 2012-03-22

Rating:

NEW ORLEANS, LOUISIANA -- I truly hate flying AirTran. I am a very frequent customer, because I have to travel often to the same cities and AirTran is the only one with a flight that fits my schedule. Every time I fly AirTran I am disappointed. For starters, the plane is never clean. I have gotten to my seat and found a used tissue, and every time I can count on a stranger's crumbs. One time I even did not have a cushion. The fact that I can count on the plane being disgusting for every flight shows that it is not a fluke- this company rushes the process to get more flights through at the expense of their passengers. What irritates me more about AirTran is that their customer service department is really not helpful. As a very frequent flier and good customer, I really expect to be treated better. When I've called for help they are unhelpful and downright disrespectful. They even lied to me and increased a price.