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Geek Squad - Screw Jobs
Data Recovery - Complaint
Review by pbecher on 2012-03-22
Rating: 
MAPLEWOOD, MINNESOTA -- I brought in a computer to get data recovered from a hard drive. They are a bunch of dumb [snip] or they are just out to screw the customer. The guy who looked at my computer said the drive would not mount, I know the [snip]drive would not mount, that was the problem. If that is the only thing they try and then tell me that they have to send it to their data recovery service for $500-$750 then I consider them a bunch of dumb [snip]. I brought the computer home, looked for answers on the Internet, found a program that said it could get data off of a drive that would not mount, bought it for less than I paid the Geeks to screw me, and within an hour I was backing up all the data on the drive and now have it restored to a new drive on the same computer. Bunch of Dumb [snip] or Screw Jobs is my opinion of the Geek Squad.
When filling out their service survey they asked how to improve their service. How about try something more than plugging in a drive and seeing that it does not mount then giving up. Probably took him 5 minutes so that works out to $840 per hour, what a racket. The head guy I talked to when picking up my computer said that if their machine couldn't get the data off then it is serious, Bull[snip]. I also bought a home service appointment card to have a Geek come and review my installation and setup of a wireless router, the head guy said that out of a thousand he has seen only 2 people installed it properly, Bull[snip]! I am returning the service card unused. I will never think about the Geek Squad for service again.
When filling out their service survey they asked how to improve their service. How about try something more than plugging in a drive and seeing that it does not mount then giving up. Probably took him 5 minutes so that works out to $840 per hour, what a racket. The head guy I talked to when picking up my computer said that if their machine couldn't get the data off then it is serious, Bull[snip]. I also bought a home service appointment card to have a Geek come and review my installation and setup of a wireless router, the head guy said that out of a thousand he has seen only 2 people installed it properly, Bull[snip]! I am returning the service card unused. I will never think about the Geek Squad for service again.
Comments:
Posted by sharla mane on 2012-03-23:
I'm not following your complaint - what seems to be the real issue here, are you being over charged?
Posted by MRM on 2012-03-23:
I use RecoverMyFiles to recover files on my clients' computer.
Posted by FoDaddy19 on 2012-03-23:
I don't think that the OP realizes that prices for data *backup* and data *recovery* are very different. Also please realize that at the store, the only thing a GS agent can do is take the drive hook it up to a SATA/PATA to USB adapter and see if it gets picked by the computer (which is just a old floor model). If the drive isn't recognized by the computer in the back, then the only other option is for GS too send the drive off a 3rd party data recovery outfit, that's where it starts running into the hundreds of dollars. They weren't attempting to "screw" you, they were just following SOP.
It's great that the OP was able to get his data back, but I don't see Geek Squad doing anything wrong here.
It's great that the OP was able to get his data back, but I don't see Geek Squad doing anything wrong here.
Posted by BigAl on 2012-03-23:
What the OP is saying here is that he took his computer to the GS and was told they could not fix his problem because it was too complicated to do there. He was charged a fee which he thought was too high for 5 minutes of their time. He subsequently fixed the problem himself with a little help from the internet. It is his feeling that the GS is comprised of idiots who do not know what they are doing. He may be right, he may be wrong, but this is his opinion.
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