Geek Squad - Screw Jobs
Data Recovery - Complaint
MAPLEWOOD, MINNESOTA -- I brought in a computer to get data recovered from a hard drive. They are a bunch of dumb [snip] or they are just out to screw the customer. The guy who looked at my computer said the drive would not mount, I know the [snip]drive would not mount, that was the problem. If that is the only thing they try and then tell me that they have to send it to their data recovery service for $500-$750 then I consider them a bunch of dumb [snip]. I brought the computer home, looked for answers on the Internet, found a program that said it could get data off of a drive that would not mount, bought it for less than I paid the Geeks to screw me, and within an hour I was backing up all the data on the drive and now have it restored to a new drive on the same computer. Bunch of Dumb [snip] or Screw Jobs is my opinion of the Geek Squad.
When filling out their service survey they asked how to improve their service. How about try something more than plugging in a drive and seeing that it does not mount then giving up. Probably took him 5 minutes so that works out to $840 per hour, what a racket. The head guy I talked to when picking up my computer said that if their machine couldn't get the data off then it is serious, Bull[snip]. I also bought a home service appointment card to have a Geek come and review my installation and setup of a wireless router, the head guy said that out of a thousand he has seen only 2 people installed it properly, Bull[snip]! I am returning the service card unused. I will never think about the Geek Squad for service again.