Rooms To Go -

Complaint

Review by judyrowland on 2012-03-23

Rating:

AUGUSTA, GEORGIA -- Our nightmare with RTG began Nov. 2010. We ordered a leather couch and love seat. About 4 months later we noticed faded streaks in both pieces. Of course you have to call the 1-800 call center, I call them 1-800 idiots, to have a tech come examine the furniture. The tech comes and says they have this fading occur on this furniture all the time. I wanted to choose a different furniture and RTG said no I could get same kind again. Well I did. Two months later the "new" set begins to fade. I called the 1-800 idiots and they sent the techs again and the techs said the same thing about the fading. Well I still don't want my furniture replaced. I only want them to pick up furniture and just let me be finished with RTG. They said I could replace it with another kind of furniture. Well we choose more sorry furniture. On this third set of furniture the frame was bent on the recliner and because the front legs on the love seat were to far back it would tip forward throwing you out of the seat. The 1-800 idiots said we were not sitting on it properly. Well I begged the local RTG people to please take furniture back. I just want to be finished with them. Its like they continue to punish you for making the mistake of buying their sorry furniture. I am now on my fourth set set of furniture. I hate the day I ever set foot in RTG. I want everyone to know how awful the furniture and service is. It's a shame you have a LEMON LAW on a vehicle but you don't have one on furniture.