Home Depot - JIM "Went Above and Beyond"
Door Department - Compliment
HIGH POINT, NORTH CAROLINA -- Today, March 23, 2012, I called H. D. to obtain a door threshold part for a Jeld-Wen Product. I talked to Jim and he informed me H. D. did not stock what I needed although he would be happy to call the Jeld-Wen company to see if it could be ordered. In a very short time,"within a half hour" Jim called me and informed me that not only was the part available, Jeld-Wen was going to ship it my residence "free of charge"
I am a happy Home Depot customer.