Meritage Homes - Unwilling to budge an inch - unreasonable builder
New home - Glenwood Plan - Complaint
PARKER, COLORADO -- We picked out a home that we liked. The price was $307,900 base. The model of the home happened to be an inventory home and was listed as $469,000. We figured that based on this there was a lot of room for design center choices and upgrades.
We chose the fixtures, structural changes, paint, etc. that you could change at the home sales office and the price of the home was then at $357,000. OK! We could live with that, we had to have the gardenview ($15K) option as that is the only model that would fit on our lot, the lot had a premium of $3000, we chose upgraded fixtures etc. for about $8k, had rooms changed from study to bedroom, etc. We figured these were all reasonable charges for the changes we were getting. We went ahead and scheduled for the design center to make our final choices.
We spent 3 hours in the design center making very particular and precise choices, to design the home the way that we wanted it. The sales representative wanted us to stay around $25K in choices. I admit we went up to $36, but figured, that's OK, I am financed to cover these choices so let's get what we want.
We then went back to the sales office and the price of the home was at $391,000. The sales agent said that her manager would not approve of the house at that level of design upgrades because we have a VA loan and the downpayment is so low ($1500) that we did not have enough vested in the home and that we could walk and not stand to loose much. They wanted me to come up with $15,000 additional besides my earnest money before the would approve the build. I said I can't come up with that right now, please see what you can do. They came back two days later and said that we have to get the price of the house down to $370,000 before they would even talk to us about decreasing the amount of downpayment on the design center choices. So..... we went back to the design center.
We were able to grudgingly shave off the $10K they originally wanted us to stay below and had our design choices total out at $25K. We thought alright, we are good to go. NOPE
During our original cut back, to drop the price of the home at the sales center, we had opted to, under the suggestion of the sales agent, to get rid of the french doors that enclose the office and leave it open. We later decided that this was not a good idea and wanted those left in the deign structure of the home.
Final price of the home at this point is $380,000
We said we wanted to add back in the French doors
We were told only if you shave $2000 off of somewhere else
I said I am paying for the doors and the house, I understand the price of the house is now $382,000 and I am OK with that.
NO - you can not have the french doors unless you shave $2000 off somewhere else. They said the home would not appraise for that amount, yet the model home of the same builder in the same neighborhood with similar design center choices was appraised at $460,000, which is $80K higher than ours was being priced out.\
Bottom line, I am still not sure if I am going to complete the build with them and go without the french doors. If they are this difficult to deal with during the design process, I can only imagine how difficult they will be to deal with during the build process.
In my opinion, Meritage homes, at least in Colorado, is NOT responsive to the customer and should be sanctioned.