AT&T Uverse - Uverse/AT&T Billing Disputes
Phone Internet - Complaint
DALLAS, GEORGIA -- AT&T Uverse is the most horrible experience I have ever had being a consumer of anything. They high pressured me to sign on with Uverse. I did just to get them off the phone. I was supposed to have home phone service and internet but I almost never had the Phone service and lost internet at least half the time. They made visit after visit to my home and still never got it to working. They made me believe this was the first time they ever saw this when in fact, it is very if not too, common with UVERSE.
The billing reps are horrible. They didn't give me proper credits for loss of service when they knew every moment I was without service. Once, I lost phone service for 9 days. You would think I was asking for a handout when I asked for proper credit. Yes, they were nice but full of lies and deception. I believe satan possesses the same traits as does the entire billing dept at Uverse and AT&T. These people are unbelievable.
I finally was told by a very rude and hateful Uverse CSR named Crystal to take my business elsewhere. While I almost had a coronary from anger, it was actually the best advice she could have gave me. I never liked cable but I went to Comcast and received twice the service for half the money with superb customer service and yes, a contract that will bind them to the price unlike AT&T who adds charges and money to your bill that you can't get removed. I am soooooooo glad to be out of that cycle but returning the equipment and the final bill is now my worst dread. They won't like the fact I left them so I expect even worse service. Beware of AT&T. I believe they all must abide by some unholy, satanism bible.