Tracfone Complaint - Customer "Care Center" is CRAP!
NEBRASKA -- I bought a Reconditioned Tracfone from the website because it said just pay for a 40-minute phone card and get this reconditioned phone for free. Well, what could it hurt? I already had an older Tracfone, so I decided to basically get the free newer phone. When it arrived, I immediately activated it on-line. After 20 minutes of activating it, it finally gave me my cell phone number and said wait 5 minutes, and try dialing that cell phone number to see if your cell phone rings. If it doesn't ring, it could take up to 24 hours to activate. Well, guess what. It didn't ring. Not even after 72 HOURS!!!!! So, I called the customer care center. I first spoke with some foreigner who had a STRONG Asian accent. I could barely understand the guy, plus he was extremely rude. I spent 30 minutes with him just reading "settings" and other stuff. Finally, he re-set the phone, and said it could take up to 24 hours to activate. IT NEVER DID (Keep reading, it gets better!)
So, I called again. This time it was a woman, who also had a strong Asian accent. Basically, the same thing. We re-activated the phone, and got a new phone number. I tried to call my cell now with this phone number over and over again, but it led to somebody's voice mail. The next day, I kept trying that number to see if my cell would finally ring. Nope. In fact, somebody else answered!!!! I even double checked my number through "settings" and I was dialing the right number.
So, I called back a third time. Finally, this guy was able to resolve it. If I had known this process would have been so inconvenient, I would have never bought from this company. I AM WARNING YOU: DO NOT BUY A CELL PHONE FROM TRACFONE. Besides their lousy service, you cannot understand the reps!