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Gateway - Problems connecting peripherals/bad customer service
Gateway NV55C laptop - Complaint
Review by rmohre on 2012-03-24
Rating: 
I regret having bought this laptop. I have had problems connecting it to my printer (it doesn't even recognize that it is connected) and connecting the laptop to my external monitor with an HDMI cable and getting a full-screen image. I have no problems connecting with the three older laptops I own--a Dell, a Toshiba, and an HP--so I'm confident it is the Gateway laptop. Your tech support was unable to solve the monitor issue and told me my only recourse on my three-month-still-under-warranty computer is to PAY for tech support. The lack of competency in dealing with my monitor issue makes me doubt you'll be able to fix the printer issue unless I pay for tech support. Sad. I will rely on Googling the problems to find solutions; it's likely I'll have more success.
I wish I could get my money back on this laptop and will tell anyone who asks (or many who don't) that they shouldn't buy a Gateway computer.
I wish I could get my money back on this laptop and will tell anyone who asks (or many who don't) that they shouldn't buy a Gateway computer.
Comments:
Posted by Alain on 2012-03-26:
I just read an article reviewing Gateway/Acer 2011 and their Tech Support only got a 4/15 pts. so you are probably better off listening to someone on Goggle. http://www.laptopmag.com/mobile-life/acer-gateway-brand-rating-2011.aspx
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