Ashley Furniture - Liars, Fake Durablend Leather and Won't Stand Behind Furniture a Month Old
Durablend Couch and Chair - Complaint
ORLANDO, FLORIDA -- Bought a Durablend couch and chair. Looked good in the store and the saleswoman told us the Durablend was better than leather and had leather in it. I said I have kids and was looking for a set to hold up because I had kids and wanted it to last. Over and over heard how it would hold up and how great it was "for kids". Well one month into using it and find out it tears when you wipe up a chocolate milk spill and just sitting on it you tear tiny little holes in it. My couch looks like junk. The "leather" is a cheap and very thin layer of what could be called tissue paper and you barely touch it and you see the white cloth underneath.
So called the store, some guy comes out and stands there telling me I must have a cat because a cat did this damage and the "he will file the claim but it doesn't look good". Seriously telling me I own a cat? Where is this cat buddy? Just an excuse to not cover this thing and oh so glad I was stupid enough to buy the 5 year useless guarantee because they clearly will make up lies to get out of fixing or replacing this junk. I only bought the 5 year guarantee BECAUSE OF THE KIDS and no we don't own a cat.
I feel ripped off and don't worry I will be filing a complaint with BBB as soon as I hear those words I see coming. Stupid me read the many complaints about Ashley, this Durablend material and not standing behind their guarantee policy. BEWARE it is all true, they will not cover anything, lie to get your money, promise you all kinds of lies and a month later you are sitting on a couch that is JUNK.