Customer Is Always Right but Not at Papa Johns
Overcharge and Blaming Computer - Complaint
STATE COLLEGE, PENNSYLVANIA -- My recent visit to Papa Johns on north Atherton street in State College Pa was less than good. The woman that rang up my order overcharged me for my pizza and wings and when I informed her that the bill was to high she blamed the computer and showed me the monitor screen which was still wrong. This would not have been to bad if she would have just fixed my order but that she knew the amount was wrong when she tried to overcharge me. When I informed the manager that his employee Knowingly overcharged me and only fixed it because i pointed it out to her, he told me that she didn't. I again told him that she did and he still did not care to hear it. At approximately 4:20 pm today 3/24/12 I informed the manager that I could not give him my business and asked for my money to be returned.
What manager would not even question an employee that was accused of trying to cheat a customer? Maybe he just didn't care. It is expensive enough to try to get something special for me and my son without getting ripped off by dishonest people.