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Chinatown - Delivery Takes Way Too Long

1.5 hours, really? - Complaint
Review by 163902 on 2012-03-24
Rating: StarStarEmpty StarEmpty StarEmpty Star
KENTWOOD, MICHIGAN -- I placed an order with Chinatown tonight. Chinese food. A couple of egg rolls, crab Rangoon, sweet & sour chicken and chicken kung pow. Pretty straightforward stuff. I was told it would be delivered within 30 to 40 minutes.

After 50 minutes, I called to see what the status was. The lady said "You food coming."

I asked to which address the food she referenced was going to, and all she said was "You food coming next."

At this point, I was annoyed. The delivery was now late and I had no real info from Chinatown about the status of my order. The total bill was to be a little over $24, and I had set aside $35. Since it was now more than 50 minutes and no food in sight, I took away $5.

When an hour had passed, I took away another $5. I don't tip for inept delivery. By the time the food was finally delivered, an hour and a half had passed.

Really? An hour and half to deliver Chinese food every bit of two miles? What if I had gone to their restaurant and was seated -- would it have taken one and a half hours, or even an hour, or even 45 minutes to serve me?

It would be nice if this Chinese food was spectacular and worth the wait, but it ain't.

My advice is if you are West Michigan and want Chinese food -- order Chinatown food **only** if you are not hungry and have lots of time to wait. I was actually leaving my house to go get some other food when they finally showed up. An hour and a half to deliver basic Chinese food. Please. Chinatown ain't worth it.
Comments:3 Replies - Latest reply on 2012-03-25
Posted by *Brenda* on 2012-03-25:
Thanks for the review! When there's a Chinese place on every corner these places really need to keep their game up!
Posted by ok4now on 2012-03-25:
You have every right to be pizzed. When you order any takeout you expect fast delivery. Have you ordered from these people before? If so how was their service? Any food establishment can have a bad night due to unknown circumstances.

I have occasionally had the same problem so now I go directly to the store for pickup. They have it ready in 15 minutes and my food is hot and ready to eat when I get home.
Posted by Anonymous on 2012-03-25:
ok4now makes a good point. "Have you ordered from these people before? If so how was their service?"

Everyone can have an off night. But if this is an ongoing ordeal, then I shall definitely steer clear of this place if I'm ever in the area. Good review!

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