Panasonic - Poor customer service
panasonic 52 inch TV - Complaint
Resolution Update on 03/26/2012:
Decided to take the money and run. Running fast from Panasonic, once these TV's are gone we will not purchase another. Sad!!!
WHITING, NEW JERSEY -- Panasonic 52 inch plasma TV, after one and a half years of working started to fail. We contacted Panasonic in the beginning and was told by tech's how to reset. This procedure was accomplished twice until the TV failed completely (10 blinks). Again, Panasonic was contacted and suggested we contact a recommended repair shop for repairs. The first shop failed to get back to us though we contacted them three times. Finally we sent the TV out for repairs at another shop along with a deposit of $75, and these guys were great! They were very friendly and helped with contacting Panasonic. The shop contacted us saying the TV was fixed but required @ $500 payment. We contacted Panasonic about the amount and after a long period of time, due to Panasonic review, said because we were out of the warranty period of a year they could only reimburse $150. We were floored by their insult! After the amount of the TV, wall mount and TAXES we had over $2000 in this TV. Plus the fact we have been without this TV for almost 6 months!!! Even if they would have made the offer of splitting the cost as would any decent Company this would be resolved. The customer call center in Virginia contacted us saying that the offer was it, and if we didn't take it there was nothing else they can do. They also stated we should have bought the extended warranty! Really...! Is that because they sell a known defective TV? I'm sure someone buying a TV today should expect @10 years of service with moderate use. We have repeatedly contacted Panasonic on this issue and they fail to get back to us with out using the Customer Call Center with whom we do not ever want to talk to again. We are trying to go up their ladder of administration with our displeasure within Panasonic but they seem to really protect their managers, no means of contacting anyone other than the CCC or Panasonic's general Call Center. To add insult to injury we bought another TV, same model about 3-4 months after this purchase and are expecting the same failure and lack of help from Panasonic. We will pass the word to all of our acquaintances and their contacts to beware of any Panasonic products. This might be a small action but it will grow. As tough as times are you would think that a Japanese Company would do the right thing to keep their reputation of quality a priority. WE WILL NEVER BUY ANOTHER PANASONIC PRODUCT EVER!!!