Wirefly - Their misrepresentation cost me $$$$
third party phone sales - Complaint
RESTON, CALIFORNIA -- I ordered 3 phones on Wirefly. I have 3 issues that are unresolved even after sending an email and speaking with a supervisor.
1. I signed up for unlimited texting but whatever they sent to Verizon said 1000 minutes. I was charged $127 in overage fees my first month.
2. all three phones on the Wirefly site were listed as "free activation" but Verizon billed me $35 per line. Verizon said I need to go through Wirefly. Wirefly first said they don't offer free activation, but another representative said they used to. now they have a $35 prepaid Visa card for each eligible line. robert at Wirefly said he could see that when I signed up they did have the free activation in place but that Verizon is responsible for that. he said Wirefly doesn't just offer things like that to get customers. so I asked who isoffering or paying for the giftcards they now give and he said Wirefly. this one cost me $105. I placed my order through "alvin" using the chat window. I copy and pasted the conversation into an email and sent it to myself. alvin clearly answered "yes, activation is free" on the chat.
3. I wanted a good phone for my daughter, but didn't need a data package. alvin directed me to the LG enlighten. I bought it. I signed up for the data plan on the other two phones, but not hers. turned out it does require a data plan, so what they sent to Verizon had her signed up for the corporate package, at $45 per month, $15 more than the regular package. I was able to change that to a $30 package which I am locked in to for 2 years. $45 the first month, $30 for 23 months.
in total I am out over $900 due to wireflys errors.
i got nowhere with 2 phone calls, an email, and another call to a supervisor.
i still have the copy of my conversation with alvin in the chat window.