Lumber Liquidators - BUYER BEWARE
Morning Star strand bamboo flooring - Complaint
AUBURN, MAINE -- DO NOT USE LUMBER LIQUIDATORS! I purchased strand bamboo flooring by Morning Star from the Auburn, Maine store. It was in stock. I went in intending to purchase another product and was steered to this particular bamboo by a salesman. I asked at the time of sale if there was anything I needed to know about the product, this is a standard question I ask about everything I purchase for the remodel. He said the only thing was the addition of an underlayment pad which my installer used. My installer started laying and discovered his nailer was causing dimpling. He called LL and Corporate stated dimpling has been an ongoing problem and to use a 50P nailer. The installer went out and got a 50P nailer and again there was pronounced dimpling though not quite as bad. This time I called Corporate and was transferred to Michelle. She had a well rehearsed attitude issue and told me we should have glued it down, but she would speak with her supervisor. I told her the website says nail or glue. I received a letter yesterday. after 5 days of trying to speak with someone higher up in customer service, that stated we should have pre drilled and then nailed. They also threw in we used more than 50% of the product which is completely false. Lumber Liquidator's letter stated they would not take any responsibility. Needless to say my installer, who has a stellar reputation that has been sullied by LL is furious. BTW he has laid 1600 sf of bamboo from another supplier in my house without issue. Lumber Liquidators is not a good company they have foisted a defective product on the public rather than dealing with their supplier as a reliable company with pride would do.