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Frontier Communications - What can I do when my contract is unfullfilled?
phone and internet service
Review by brushhand on 2012-03-28
Rating: 
FORT WAYNE, INDIANA -- On January 7th, 2012, Frontier mistakenly disconnected 'my' home service when I had called from my parents home to have 'their' service disconnected (they, nursing home, me, POA). Long story short, it's been a mess ever since. We still do not have complete service back, are continually getting charges for $400.+, $500.+ monthly bills. Can get 'no' calls back when each 'tech' has said they will do a follow-up.
Even talked with a supv ('lead') this last time and still rcvd a $546. bill saying we've been charged for every long distance call (have had free long distance calling since being w/Frontier). Can't call out long distance anymore on land-phone. Rings busy to # we're dialing other than toll-free #'s.
Really, extremely, a very disgruntled customer at this time. Computer still not right. Have remained very calm when on phone because I've always had a seemingly 'concerned and sympathetic' tech.
Can't say that I'm locked in to a contract that isn't being fullfilled, just beginning to look towards the right direction/approach to take!
Even talked with a supv ('lead') this last time and still rcvd a $546. bill saying we've been charged for every long distance call (have had free long distance calling since being w/Frontier). Can't call out long distance anymore on land-phone. Rings busy to # we're dialing other than toll-free #'s.
Really, extremely, a very disgruntled customer at this time. Computer still not right. Have remained very calm when on phone because I've always had a seemingly 'concerned and sympathetic' tech.
Can't say that I'm locked in to a contract that isn't being fullfilled, just beginning to look towards the right direction/approach to take!
Comments:
Posted by Venice09 on 2012-03-28:
That's a real mess. Our services from Frontier are good, but I have to admit the customer service reps are not always on the same page and could be better informed. You might just have to keep trying until you hit on someone who can fix this. Hopefully, that will be sooner than later.
Posted by danny54 on 2012-03-29:
I used to work for Verizon, but I'm not sure how it is with Frontier. That said, I can say that if you get the Indiana Utility Regulatory Commission involved, that may help get some resolution. You can file a complaint online at www.in.gov/iurc and click on "contact us" on the left side of the page.
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