Whirlpool, Convertible Refrigerator - Freon Loss Among Other Issues
The average life of a refrigerator is 11 years. We purchased a Whirlpool, convertible refrigerator, Model EL7jwklms02, serial # EWR1339731 on 6/12/04 from the Lowes, here in Visalia, CA. The first delivered was DOA and Lowes delivered another. That should have been a warning sign.
We have had several problems with the product, as early as 2006. All repairs went thru a Whirlpool certified shop. We have had to have Freon added now for the 3rd time. The Whirlpool service man was unable to find any leak, but each time, the freon was depleted. He made the assumption that the leak was in the side wall of the unit. In addition to the health hazard of having freon leaking into the house, we have had the distinct displeasure of having to deal with food waste, etc.
Because of the ongoing problems with this product, we are now facing the reality of purchasing another refrigerator to replace this Whirlpool product unless a solution can be found. Lowes tried to help but Whirlpool was absolutely useless. Their customer service consists of simply apologizing for any problem you might have.
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