Straight talk sold at 3500 Walmarts advertise unlimited talk text & web but once you activate they tell you it's not unlimited web

Posted by SP on 2012-03-28:

Thats strange. I have used Straight Talk for about 2 years now, and I have never had this issue. I go on the web alot from my phone, never had any problems.

Posted by Jbeall on 2012-03-28:

You may not have an iPhone they mentioned that maybe I wasn't completely logging out of an app when done? I have a few apps with alerts like eBay or Facebook like my emails do. maybe that's what they're referring to or that possibly I watch a bit of george carlin on Netflix maybe that did it not sure really but the fact that they couldn't tell me how much was too much to them was my deciding factor that I wasn't hanging around to find out if they were serious or not so I took my phone number I've had for a while and went to red pocket who allows 2000mg or 2g of web and also you can dial *777*1# to retrieve the amt of data used and how much remaining.
But yes I have a smart phone on the $45 plan unlimited every thing supposedly and yes last thursday I got a voice message saying I'd used excessive web usage and was in jeopardy of being cut off! I called they said not unlimied web but unlimited NAV I said no where does it say in your advertisement anything about Navagation and she insisted and put me thru to 3 others who said the same thing. Please call them yourself right now if you don't believe me. And ask about the unlimited web?!

Posted by SP on 2012-03-28:

I have a smartphone, Nokia E71. Since you already left ST, my info wont help, but maybe it will help others. One thing you can do to avoid using up data is to connect thru wifi when possible. That way you dont use up their data.
I refuse to call ST customer service anymore. The employees are hard to understand, they dont seem to know what they are talking about, and really are no help. They cant explain anything correctly. Twice my hubby had problems with activating his phone, and his experience with customer service was horrible. Hopefully you dont have any further issues.

Posted by Jbeall on 2012-04-01:

Believe it or not my complaint was heard after I went online and found this web site http://www.consumer-action.org/hotline/complaint_form/ and submitted a form received this response:

Thank you for contacting Consumer Action, where we offer non-legal advice and referrals to individual consumers.  I'm writing in response to your complaint about Straight Talk.  Straight Talk is owned by TracFone, so we would suggest that you first try to contact their corporate offices, here:

F.J. Pollak, President and CEO
Tracfone Wireless, Inc.
9700 NW 112th Ave.
Miami, FL 33178
Tel: 305-640-2000

Writing to the President doesn’t guarantee that he will be the one to read your letter but someone in a higher position than customer service would see it and hopefully be able to help you. Before writing your complaint letter though, you should read "How to Complain" at the following page:  

You can also file a complaint with the Federal Communications Commission at http://www.fcc.gov/ 

Additionally, you may want to contact your local news media.  By presenting the story to the local news media, it puts pressure on the company to remedy the situation faster because of the unwanted bad publicity it causes when the news station starts investigating

I hope you found this information helpful, and would you please help us better this service for consumers like yourself in the future by taking a quick survey?  http://www.surveymonkey.com/s/hotline_survey 

Thank you, and good luck!

Hotline Counselor - Consumer Action

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And ST is supposed to be mailed a full refund for my sim and service plan. So they said 4 to 6 weeks so I'll update my post once I received it.

Posted by john on 2013-04-23:

I liked straight talk... right up to the point they turned my data down to slooooowwww. Then they told me... no problem just buy a new 45.00 card your speef will come back....Wrong. when the biggest retailer in the usa can lie and miss represent the truth blatantly it should come as no surprize that the goverment is not incontrol. ... money,greed, and corperations and the fact that might makes right.
Straight talk could simply say you get 1 gig of data at full speed and then charge you if you wsnt to psy for more. But lets face it. .. your going to sale a lot more people misleading them rather than telling the truth